We're always monitoring your network and devices
Backup failure? New server patches and updates to apply? AntiVirus out dated? Drive space filling up? CalTec is monitoring your system and proactively addressing potential network and system problems at all times. Sophisticated automated services teamed with knowledgeable experts is the key to around-the-clock security. Our experienced NOC Team (Network Operations Center) is manned with some of CalTec’s most knowledgeable and experienced network engineers and programmers. Constantly developing better ways to monitor and analyze technology, like our Caltec Dashboard, to ensure current issues don’t become devastating future problems.
Our help desk and NOC isn't offshore, it's in North America
CalTec learned years ago that having remote services in the same office is essential to good communication and fast service. Our in-office service desk solves both single-user and network-wide problems at a moment’s notice. Our service desk engineers have access to documents on everything ever done to your systems and network, and are familiar with the uniqueness of your business. We know that if you’re contacting us, you’re having a problem. That’s why these engineers have a sense of urgency, and work hard to get you back to work. Highly responsive and knowledgeable tech support, 24-hours a day. Contact them by email, phone, or by opening a service ticket on our website
Certified Experts Know Best
Our experienced knowledgeable engineers know our client’s environment the best. Whether working with an owner, office manager, or IT specialist, our Field Engineers are not only smart, but friendly as well. They desire to make our customers feel like they are their only customer.Their familiarity with their assigned customers environment and staff preferences is the key to CalTec’s managed services.
